AI-Driven SME Chatbot For Map Making Teams

AI-Driven SME Chatbot For Map Making Teams

Objective

Create a ChatBot to automate the tutoring process for a leading map-maker and provider of spatial data.

Challenge

Intetics’ Client had to reduce the burden on highly qualified specialists during the training of newcomers. More than a quarter of the expert’s time was spent on tutoring and communication with less experienced colleagues. Newcomers had to wait for an answer which postponed the work process.

Solution

Team of Intetics proposed to develop an intelligent Subject Matter Expert (SME) ChatBot that can give relevant answers to the newcomers’ questions. The solution was built on the basis of Microsoft Teams system, that Client used for internal communication. ChatBot was based on a manual created after the study of the Client’s teamwork processes. The volume contained more than 5000 pages. The ChatBot provided:

  • Analysis of the question by matching keywords to the topics in the database.
  • Clarification using the subtopics from the database.
  • Extraction and return of necessary information from the database (multiple answers option was supported).
  • Further training based on employees’ responses.

The LUIS engine allowed ChatBot to communicate with a user in natural language to complete a task and provide more relevant answers. The Client got the opportunity to replenish the database of answers as new original answers appeared via the application of an automatic notification algorithm.

Bot can find answers for so many questions, it's incredible! All the knowledge of our teams is now concentrated in one database. Intetics helped to find a quick and easy solution.

Results

The developed ChatBot reduced time spent on tutoring, which experienced map makers could dedicate to existing projects instead. New employees now less bother experts and ask ChatBot.

Quick Facts

  • 20% increase in experts productivity
  • Team of 120 FTEs receives immediate answers

Quick Facts

  • 20% increase in experts productivity
  • Team of 120 FTEs receives immediate answers

Case Study

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